Nordstrom Arrests Result of In-Depth Investigation

Seven women accused of stealing and returning thousands of dollars of merchandise at Nordstrom stores for cash escaped notice for months, according to law enforcement investigators.

But the tide began to turn in May.

Some of the alleged thieves were store security employees, called loss prevention agents in modern retail parlance, and had a leg up on how to avoid getting caught stealing.
In fact, the alleged ringleader of the theft scheme, 26-year-old Rozita Davani, had been loss prevention manager at the King of Prussia store until she quit last spring.

Though the suspected thieves operated under the radar beginning in January, by May a seasoned Nordstrom investigator, Melissa Bridge, discovered numerous customer orders were missing, and began to unravel the alleged fraud that involved not only the King of Prussia Plaza store, but also stores in New Jersey and Maryland, according to court papers.